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Navigating Creditor Communications: Addressing Repayment Reminders and Harassment

When your business faces financial challenges and struggles to meet its obligations, you may encounter repayment reminders from creditors. While these reminders are a legitimate part of the debt recovery process, it is crucial to distinguish between reasonable communication and creditor harassment. Understanding how to handle both scenarios is vital for preserving your business and dealing with creditors effectively.

Creditor Pressure and Reminders

1. Respectful Communication:

  • Creditors are entitled to pursue what is owed to them through reminders via letters and phone calls.
  • Typically, reminders should be sent through official business channels, respecting working hours and intervals.
  • Ignoring reminders may escalate creditors’ recovery efforts, potentially leading to formal notices like Statutory Demands or County Court Judgements (CCJs).

2. Potential Severe Actions:

  • For sole traders, bankruptcy becomes a risk if debts exceed £5,000, adversely impacting credit ratings.
  • Limited companies may face compulsory liquidation if unable to repay debts, initiated by creditors filing a winding-up petition.

Creditor Harassment

3. Recognizing Harassment:

  • Creditor harassment goes beyond reasonable reminders and may involve unsociable hours, excessive contact, or threats.
  • Harassment tactics include contacting debtors through personal, non-business channels, implying actions by bailiffs or debt collectors that they cannot legally perform, and using threatening or aggressive language.

4. Taking Action Against Harassment:

  • If faced with creditor harassment, consider filing a complaint directly with the creditor or notifying the financial ombudsman.
  • Document instances of inappropriate behavior and keep records for future reference.

What to Do When Unable to Repay Debts

5. Seek Professional Advice:

  • Act promptly if your business is unable to repay debts.
  • Consult with a licensed insolvency practitioner to understand the best course of action based on your business structure and debt volume.

6. Consider Formal Repayment Arrangements:

  • For limited companies, a Company Voluntary Arrangement (CVA) allows the repayment of unsecured debts in affordable monthly instalments.
  • Sole traders can explore an Individual Voluntary Arrangement (IVA) for a similar debt repayment structure.

7. Explore Business Restructuring:

  • In cases where substantial changes are needed, administration overseen by an insolvency practitioner can make the business attractive to potential buyers.
  • If the business has no viable future, a Creditors Voluntary Liquidation (CVL) can provide an orderly closure.


While receiving repayment reminders is an inherent part of debt recovery, harassment occurs when creditors resort to threatening language, empty threats, or unreasonable contact. In such instances, filing a complaint and seeking guidance from an insolvency practitioner are crucial steps. Addressing debt challenges proactively and exploring appropriate solutions tailored to your business structure is key to mitigating financial distress.

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